| Please provide your postcode above, to pick a date. |
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Additional charges apply for Surcharge and Islands postcodes
Call us on 0330 094 0304
Monday to Friday, 9am to 5pm, or email
help@porcelainsuperstore.co.uk
Everything you need to know about how we deliver our tiles to you
Sit back and relax with our great delivery service. All of our tiles are available on express delivery and you can choose a day that suits you and your schedule.
Read delivery FAQs
Sit back and relax with our great delivery service. All of our tiles are available on express delivery and you can choose a day that suits you and your schedule.
Read delivery FAQs
Please note that if you live in a remote postcode, additional delivery charges may apply - see below.
Please note that if you live in a remote postcode, additional delivery charges may apply - see below.
You can choose a delivery day that works for you before you checkout.
98% of our orders are delivered on the chosen day. However sometimes there are things beyond our control that mean your delivery fails on the specified day.
We don’t recommend booking in your tiler or any tradespeople until after your tiles have been delivered.
The majority of our orders are delivered on a wooden pallet by Pall-Ex, the UK’s leading pallet delivery network. For safety reasons they will deliver your order to a kerb near your property. This is known as a 'kerbside' delivery and it's standard practice for pallet deliveries.
Occasionally, the driver may wheel the pallet onto your driveway or into a garage. This is at their discretion and cannot be guaranteed.
Some smaller orders may be dispatched in a parcel and delivered by a courier, usually DPD or Fedex.
Your order will be delivered between 8am and 6pm on your chosen day.
If your order is delivered by Pall-Ex, you will receive an email with an ETA once their delivery vehicle leaves the local depot. Please be prepared to stay at home until you receive this.
Please note that the ETA service isn’t yet available on a small number of our deliveries.
On the day of delivery, please make sure that an adult is present to receive your order.
They will need to:
1. Inspect for any damage to the tiles
2. Check everything has been delivered
3. Sign to accept the delivery
4. Move boxes of tiles into your property
If you see or suspect any damage to your tiles, then please follow the guidelines below.
We prepare our orders to extremely high standards, to help reduce the chance of damage occurring in transit.
We secure our tiles to the pallet using high quality shrink wrap, rather than cheaper stretch films.
As well as reducing the potential for boxes to shift, it’s also designed to be puncture proof and keep out any moisture.
All orders leave our warehouse in perfect condition, damage can very occasionally occur during delivery.
Damage usually happens for a reason and it’s normally quite obvious. For example, the pallet may have been knocked into something accidentally, or an object has pierced through the shrink film.
If you see or suspect damage of any description then please do the following:
Once your form has been processed we can send out free replacements.
Unfortunately we cannot send these out until your form and photos have been received.
We recommend keeping any damaged tiles as your tiler may still be able to use these.
Once the driver has parked their vehicle, they will unload your pallet from the truck to the ground using a tail lift and a pallet trolley. They will then wheel the pallet to a flat, stable and safe spot on the kerb.
Please note that delivery drivers always have to work within health and safety guidelines.
This means they will not be able to open the pallet, carry boxes into your home or deliver onto steep inclines, gravel driveways or other unusual conditions. If you’re unsure whether your chosen address is suitable for kerbside delivery, please contact us and we’ll be able to help.
Once the pallet has been signed for, your order will need to be moved into your property. You’ll need a Stanley knife or sharp blade to cut through the shrink wrap and access the boxes of tiles.
We recommend asking a friend, family member or tradesman for help carrying these into your property, as some boxes can weigh up to 30kg and may require two people to carry.
Please let us know if there’s any local access issues such as narrow lanes, repair works or road closures. We'll then be able to make alternate arrangements so there’s no delay to your delivery. There may be an extra charge if a smaller vehicle or re-delivery is required - we’ll discuss this with you, where necessary.
You can inform us using the Delivery Notes box in the basket, before heading to the checkout.
You can choose a delivery day that works for you before you checkout.
98% of our orders are delivered on the chosen day. However sometimes there are things beyond our control that mean your delivery fails on the specified day.
We don’t recommend booking in your tiler or any tradespeople until after your tiles have been delivered.
The majority of our orders are delivered on a wooden pallet by Pall-Ex, the UK’s leading pallet delivery network.
For safety reasons they will deliver your order to a kerb near your property. This is known as a 'kerbside' delivery and it's standard practice for pallet deliveries.
Occasionally, the driver may wheel the pallet onto your driveway or into a garage. This is at their discretion and cannot be guaranteed.
Some smaller orders may be dispatched in a parcel and delivered by a courier, usually DPD or Fedex.
Your order will be delivered between 8am and 6pm on your chosen day.
If your order is delivered by Pall-Ex, you will receive an email with an ETA once their delivery vehicle leaves the local depot. Please be prepared to stay at home until you receive this.
Please note that the ETA service isn’t yet available on a small number of our deliveries.
On the day of delivery, please make sure that an adult is present to receive your order.
They will need to:
1. Inspect for any damage to the tiles
2. Check everything has been delivered
3. Sign to accept the delivery
4. Move boxes of tiles into your property
If you see or suspect any damage to your tiles, then please follow the guidelines below.
We prepare our orders to extremely high standards, to help reduce the chance of damage occurring in transit.
We secure our tiles to the pallet using high quality shrink wrap, rather than cheaper stretch films.
As well as reducing the potential for boxes to shift, it’s also designed to be puncture proof and keep out any moisture.
All orders leave our warehouse in perfect condition, damage can very occasionally occur during delivery.
Damage usually happens for a reason and it’s normally quite obvious. For example, the pallet may have been knocked into something accidentally, or an object has pierced through the shrink film.
If you see or suspect damage of any description then please do the following:
Once your form has been processed we can send out free replacements.
Unfortunately we cannot send these out until your form and photos have been received.
We recommend keeping any damaged tiles as your tiler may still be able to use these.
Once the driver has parked their vehicle, they will unload your pallet from the truck to the ground using a tail lift and a pallet trolley. They will then wheel the pallet to a flat, stable and safe spot on the kerb.
Please note that delivery drivers always have to work within health and safety guidelines.
This means they will not be able to open the pallet, carry boxes into your home or deliver onto steep inclines, gravel driveways or other unusual conditions. If you’re unsure whether your chosen address is suitable for kerbside delivery, please contact us and we’ll be able to help.
Once the pallet has been signed for, your order will need to be moved into your property. You’ll need a Stanley knife or sharp blade to cut through the shrink wrap and access the boxes of tiles.
We recommend asking a friend, family member or tradesman for help carrying these into your property, as some boxes can weigh up to 30kg and may require two people to carry.
Please let us know if there’s any local access issues such as narrow lanes, repair works or road closures. We'll then be able to make alternate arrangements so there’s no delay to your delivery. There may be an extra charge if a smaller vehicle or re-delivery is required - we’ll discuss this with you, where necessary.
You can inform us using the Delivery Notes box in the basket, before heading to the checkout.
Your delivery date will be the day you chose at the checkout. If, for some reason, we’re unable to deliver on that day, we’ll contact you to re-arrange on a suitable day.
On the delivery date, once the delivery vehicle has left the local depot you will normally receive an email with an estimated time slot for your delivery.
Please note that this is not guaranteed and not yet available on 100% of our deliveries.
Very occasionally, there may be a delay to your delivery that’s outside our control. This is usually down to events such as bad traffic or weather conditions. In this case, we’ll do our very best to let you know.
Please note that we cannot be held liable for any costs arising from a delayed delivery, so we would advise not booking in tradespeople until after your order has been delivered.
We deliver to most areas of the UK, including the Scottish highlands, island postcodes and Northern Ireland.
Certain remote and island postcodes are subject to an additional delivery charge, listed below.
Additional delivery charges will be automatically applied if you live in a remote or island postcode:
£65 - Remote postcodes:
FK20-21, G83-84, PA21-38, PH33, PH36-41, PH49-50, TR17-26, AB, IV0-39, IV63, KW1-14, PH19-32, PH34-35
£100 - Northern Ireland, Isle of Wight, Channel Islands, Isle of Man and Scottish islands:
HS, IV40-56, PA20, PA40+, PH42-44, KA27-28,ZE, KW15-17, PO30-41, GY, IM, JE
Delivery to these remote and island postcodes takes a minimum of 7 working days.
If you need to amend the quantity, delivery date or address on your order, please contact us within two hours of placing your order and we’ll do our best to assist. Otherwise, redelivery charges may apply.
If you’d like to cancel your order, please contact us within two hours of placing your order. We normally dispatch our orders very quickly and if your order has already left our warehouse, a cancellation charge may apply.
If your address is hard to find, please add delivery instructions or what3words to the Delivery Note box before check out, so that we can pass this onto our delivery partners. Alternatively, please contact our helpful customer service team.
To ensure a safe and secure delivery, most of our orders are delivered on wooden pallets. These pallets are generally 'half' or 'full' size and measure approximately:
Half size - 80 x 60 cm
Full size - 80 x 120 cm
Please note that for larger orders (over 1000kg), we may dispatch your order on two or more pallets. Don’t worry - we won’t charge you for this!
Unfortunately the delivery driver is unable to take away any pallets. Although you can take unwanted pallets to your local recycling centre, they are in demand.
So rather than dispose of your pallet, we recommend contacting a local business or listing them on Facebook Marketplace or Gumtree. Alternatively, why not upcycle your pallet and transform it into something new yourself?
Occasionally, if you order two or more different tiles, they may be delivered separately on the same day. If this happens, it’s usually because we’re sending the tiles from two separate warehouses.
Please make sure that someone will be present to accept your delivery. If the driver arrives and nobody is home, we may need to reschedule the delivery and re-delivery fees may apply. If you decide to cancel your order instead, a failed delivery charge may apply.
As our deliveries are kerbside only, we prefer that someone is present to receive your order. If this is not possible, please contact us by email to confirm you’re happy for the order to be left unsigned for.
Please note that once delivery has been made, the goods become your property and we cannot be held liable for any damage or missing items.
Ready to order but not ready for your tiles? We can store your order in our warehouse for up to two months, completely free. Simply choose your preferred future delivery date then checkout, and we’ll do the rest.
Although we don’t offer a next day service, you can order up to 11pm for delivery within two working days.
Don’t worry if you change your mind after you receive your tiles - we offer an industry leading 100 day returns window. Click here if you'd like to arrange a return.
Please note that this is only available on your full order, rather than individual or unused boxes.
If you'd like the driver to contact you before delivery, please request this in the delivery notes box prior to checkout.
Your delivery date will be the day you chose at the checkout. If, for some reason, we’re unable to deliver on that day, we’ll contact you to re-arrange on a suitable day.
On the delivery date, once the delivery vehicle has left the local depot you will normally receive an email with an estimated time slot for your delivery.
Please note that this is not guaranteed and not yet available on 100% of our deliveries.
Very occasionally, there may be a delay to your delivery that’s outside our control. This is usually down to events such as bad traffic or weather conditions. In this case, we’ll do our very best to let you know.
Please note that we cannot be held liable for any costs arising from a delayed delivery, so we would advise not booking in tradespeople until after your order has been delivered.
We deliver to most areas of the UK, including the Scottish highlands, island postcodes and Northern Ireland.
Certain remote and island postcodes are subject to an additional delivery charge, listed below.
Additional delivery charges will be automatically applied if you live in a remote or island postcode:
£65 - Remote postcodes:
FK20-21, G83-84, PA21-38, PH33, PH36-41, PH49-50, TR17-26, AB, IV0-39, IV63, KW1-14, PH19-32, PH34-35
£100 - Northern Ireland, Isle of Wight, Channel Islands, Isle of Man and Scottish islands:
HS, IV40-56, PA20, PA40+, PH42-44, KA27-28,ZE, KW15-17, PO30-41, GY, IM, JE
Delivery to these remote and island postcodes takes a minimum of 7 working days.
If you need to amend the quantity, delivery date or address on your order, please contact us within two hours of placing your order and we’ll do our best to assist. Otherwise, redelivery charges may apply.
If you’d like to cancel your order, please contact us within two hours of placing your order. We normally dispatch our orders very quickly and if your order has already left our warehouse, a cancellation charge may apply.
If your address is hard to find, please add delivery instructions or what3words to the Delivery Note box before check out, so that we can pass this onto our delivery partners. Alternatively, please contact our helpful customer service team.
To ensure a safe and secure delivery, most of our orders are delivered on wooden pallets. These pallets are generally 'half' or 'full' size and measure approximately:
Half size - 80 x 60 cm
Full size - 80 x 120 cm
Please note that for larger orders (over 1000kg), we may dispatch your order on two or more pallets. Don’t worry - we won’t charge you for this!
Unfortunately the delivery driver is unable to take away any pallets. Although you can take unwanted pallets to your local recycling centre, they are in demand.
So rather than dispose of your pallet, we recommend contacting a local business or listing them on Facebook Marketplace or Gumtree. Alternatively, why not upcycle your pallet and transform it into something new yourself?
Occasionally, if you order two or more different tiles, they may be delivered separately on the same day. If this happens, it’s usually because we’re sending the tiles from two separate warehouses.
Please make sure that someone will be present to accept your delivery. If the driver arrives and nobody is home, we may need to reschedule the delivery and re-delivery fees may apply. If you decide to cancel your order instead, a failed delivery charge may apply.
As our deliveries are kerbside only, we prefer that someone is present to receive your order. If this is not possible, please contact us by email to confirm you’re happy for the order to be left unsigned for.
Please note that once delivery has been made, the goods become your property and we cannot be held liable for any damage or missing items.
Ready to order but not ready for your tiles? We can store your order in our warehouse for up to two months, completely free. Simply choose your preferred future delivery date then checkout, and we’ll do the rest.
Although we don’t offer a next day service, you can order up to 11pm for delivery within two working days.
Don’t worry if you change your mind after you receive your tiles - we offer an industry leading 100 day returns window. Click here if you'd like to arrange a return.
Please note that this is only available on your full order, rather than individual or unused boxes.
If you'd like the driver to contact you before delivery, please request this in the delivery notes box prior to checkout.
